Step 10: Evaluate and share learning

Why do this

  • We need to understand how to improve what we do and the public are best placed to help us with that.  
  • Engagement is one way we influence how the public think about us. 
  • To avoid consultation fatigue use built-in evaluation either during or immediately at the end of an activity.


  • Were the aims understood by all participants and researchers?
  • Were the methods used participant-friendly?
  • Did participants understand the process - what was going to happen?
  • Did they stay interested?
  • Was the timescale / process transparent and kept to?
  • Was the information accessible, e.g. plain English, translations and alternative formats made available?
  • Did ‘hard to reach’ people get involved?
  • Were a representative set of views – according to your population profile - obtained?
  • Was a report on their views shared with participants and made available to the public?
  • Did it lead to a change of policy, service etc?
  • Did you inform the participants and public about the decisions made?
  • What were the costs (including staff time)?


  • Share what you have learnt with others inside and outside your organisation
  • Tell people what worked and what didn’t
  • Consider what you would do differently next time so they can learn from what you have done


  • If participants experience an interesting, good quality informative and rewarding process, and feel that their views have been heard,  our reputation will improve and they are more likely to become involved again.