Step 9: Track decisions made and publicise outcomes

Why do this

  • To show people how their views have been used in the policy and decision making process
  • If decisions were taken not to change things exactly how customers would have liked, explain why. There may be good reasons for certain decisions and the public need to know what these are.


  • How have public engagement results informed the decision-making?
  • What were the decisions made as a result?
  • Who was responsible for the decision – ask them for a quote
  • Where should the outcomes be published?


  • Keep track of decision-making related to the results
  • Tell the participants who have asked to be kept in touch
  • Put final report onto the Essex Insight website


  • If participants are told the reason for unfavourable decisions, they are less likely to become disillusioned about involvement and might spark interest for a future date.